Help Center
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General
- What is Robomow's average charging time?
- How can I easily estimate or measure my lawn size?
- Is Robomow suitable for the first cut of a season, or for mowing an unmaintained lawn?
- Where can I get my Robomow serviced? Who Does the servicing?
- Why should I choose Robomow over other robotic mowers?
- What area can be covered on average by Robomow in one hour?
Purchasing Robomow
Operational Capabilities
- What happens if it is very cold outside? Will Robomow stop mowing my lawn?
- Does Robomow cut the lawn's edge?
- Can I remotely control my Robomow?
- How Do You Protect The Robomow From Theft?
- Why does Robomow mow the lawn in a random pattern?
- How does Robomow recharge its battery?
Installation
Safety
Lawn Suitability
- My lawn has additional zones. How will Robomow treat them?
- Can Robomow handle the narrow passages in my garden?
- Can a base station be installed off the lawn?
- What types of lawns can Robomow mow?
- What if I have slopes in my lawn? Can Robomow handle them?
- My lawn has an uneven surface. Will Robomow be able to handle it effectively?
Product Selection
- ★ Which Robomow model is most suitable for my lawn? What's the difference between Robomow models?
- Can I use Robomow in small gardens?
- What's the difference between Brush DC and Brushless DC motors?
- What is the maximum operational area for Robomow? What do I do if my lawn size is larger than 5000 m²?
Product Features
Specifications
Accessories
Installation
General
- ★ How to select RoboZone Signal Type?
- ★ How do I install Robomow?
- What is a narrow pass and how to install it?
- How to handle tall, deep and spongy grass?
- What are main zones possible shapes?
- How to handle adjacent lots or neighbors using a robotic lawn mower as well?
Base Station Location
- ★ Where is the best place to install the Base Station on the lawn?
- How to properly place the RT Base Station?
- Is it possible to add a base station in a separate zone?
- How to properly place the RK Base Station?
- How do I do an external corner installation for my Robomow RX?
- Video: How do I do an internal corner installation for my Robomow RX?
Slopes
Distance
- How to handle adjacent lots or neighbors using a robotic lawn mower as well?
- How to lay the perimeter wire by a water hazard?
- How should I install the perimeter wire along a wall or high obstacle?
- How should I install the perimeter wire along a flat edge, a flower bed, small cliff (not more than 1cm), or a small stair (up to 5cm)?
- How should I install the perimeter wire near a swimming pool/watercourse?
- Can Robomow drive over a flat path?
Obstacles
- ★ What is the minimum distance between two adjacent island installations?
- How to install a perimeter island?
- What obstacles need protection?
- What obstacles should be excluded from the mowed area?
- What obstacles do not need protection?
- How to install a perimeter island?
Smart Gardening
RoboConnect
RoboVision
- Can I upgrade my Robomow with RoboVision?
- Does RoboVision operate at night / when it is dark?
- Why is a specific area in my lawn left uncut?
- What does the 'Robot annoyed' message mean?
- 'Clean lens' message is displayed
- Which conditions have an impact on RoboVision?
MyRobomow
Voice Command
Operation
Operation
- How to Adjust the Cutting Height on the RT?
- How to enable a child lock on the RK?
- How to Adjust the Cutting Height on the RK?
- How to activate/deactivate the Theft Alarm on the RK?
- How to set up RK automatic operation?
- Welche Steigung kann der RX bewältigen?
Power Box/Base Station Head Scenarios
- Can the RS robotic mower load without the base station, by using the loading pins only?
- How can I deactivate / activate the sound in the P. Box?
- What does it mean when all the lights on the Power Box are blinking and the box is beeping?
- What does it mean when a red light is lit constantly (near the ON/OFF button) on the P. Box?
- How can I pause the auto program through the Power Box (till year 2017)?
- What is the meaning of all the indicators in the P. Box membrane?
Maintenance
General Maintenance
- ★ Maintenance of the mowing deck
- ★ How Should I Charge Robomow During The Winter (for models till year 2017) ?
- RT Winter Annual Maintenance
- RT Spring Awakening
- How to update the RT software?
- Can I pressure wash my RT's mowing deck area?
Mobile Application FAQ
General
- How to add a Starting Point?
- What if I do not receive Notifications on my mobile device?
- How to manage my Robomow account?
- I would like to connect two robotic mowers to the app. What do I have to do?
- What languages does the Robomow App 2.0 support?
- What is unique about the Robomow App as compared with competitor apps?
Compatibility
Downloading and Installation
Registration
- I have two mobile devices and I want to operate Robomow from both of them. How can I do this?
- How do I register the Robomow App?
- I forgot my password. How can I reset it?
- When I try to register, I get a "Registration Failed" message. What does this mean?
- Do I need to enter my mower's serial number manually during the registration process?
Connection with a mower
- How does the Robomow App connect with my mower?
- How many mobile devices can be connected to one mower simultaneously?
- What is the connection range of the Robomow App 2.0?
- I'm not able to connect to my mower with the Robomow App. What should I do?
- The range of the Robomow App in Remote Control mode seems to be much shorter than in other modes. Why?
- Can I connect to more than one mower from the Robomow App 2.0?
Robomow App Operation
- How do I change "Mower Options" settings in my mower via the Robomow App?
- How do I disable/pause automatic operation of the mower?
- How do I know if there is communication between the Robomow app and my mower?
- How do I change the "Lawn Options" settings in my mower via the Robomow App?
- What settings are available in the Robomow App, but not available in the mower, and vice versa?
- How do I know the next automatic departure time of the mower?
Remote Control Function
App Settings
- How to enable a child lock on the RT?
- How to activate/deactivate the Theft Alarm on the RT?
- How to set up RT automatic operation?
- Robomow App 1.0 and 2.0 for Android and IOS
- What is the "Share Operational data" setting?
- Can I lock the Robomow App with a PIN code?
GSM Module
- What if I do not receive Notifications on my mobile device?
- How to turn on/off GSM notifications?
- How to test the robot GSM connectivity?
- How to turn on/off GSM notifications?
- How to test the robot GSM connectivity?
- What are the benefits of the GSM/RoboConnect(+) module?
Remote Access
Known issues
Manuals, Videos and How to's
User Guides
- ★ RK Getting Started Guide 2021
- ★ RT Getting Started Guide 2021
- RK User Guide 2021
- RT User Guide 2021
- RX User guide 2020
- RS User guide 2020
Installations Videos
- ★ RoboHome installation for Robomow RT/RX
- ★ RoboZone Mobile for Robomow models
- ★ RT Installation Video 2021
- ★ RK Installation Video 2021
- ★ RC Installation Videos 2019
- Video: How to install RoboHome (RX models 2017)
Parts Replacement
- Video: Mow Motor Replacement RT 2021
- Video: Mulch Cleaner Replacement RT 2021
- Video: Base Station Head Replacement RT 2021
- Video: Wheel Cup Replacement RT 2021
- Video: Drive Wheel Replacement RT 2021
- Video: Blade Replacement RT 2021
How to...
- Video: RC, TC, MC models - How to install an external Base Station
- How to perform lift sensor calibration on Robomow RX
- Video: How to package RX models
- How to Adjust the Cutting Height in Robomow
- Video: How to replace Main Board in RS / MS models
- Video: RC, TC, MC models - How to set narrow pass installation
Troubleshooting
Stop Cause Messages
- RK Errors and functional messages (Stop cause & errors)?
- Mow overheat (27)
- Bumper Pressed (43)(62)
- High mow current
- Stuck in place - for Robomow professional dealers only
- System Switch is Off (26)
Robomow Messages
- Wrongly connected perimeter wires
- Error message for RS models
- System failure error table
- The robot stops after a few minutes in the Separated Zone with U017
- Error message for RC models 2018 and older
- RX Basic Troubleshooting
General
- ★ The robot does not auto-depart from its base station.
- ★ The robot does not enter the Base Station properly.
- ★ Problems in Winter Charging mode. What could be the reason (models up to year 2017)?
- What to do if patches of uncut grass are showing on the lawn?
- The RT stays on the base station and doesn't depart
- The RT was found stopped on the wire