Self Service Center
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General
- What is the maximum operational area for Robomow? What do I do if my lawn size is larger than 5000 m²?
- What is Robomow's average charging time?
- Where can I get my Robomow serviced? Who Does the servicing?
- Why should I choose Robomow over other robotic mowers?
- What area can be covered on average by Robomow in one hour?
- What is Robomow's runtime for a single charge?
Purchasing Robomow
Operational Capabilities
- What happens if it is very cold outside? Will Robomow stop mowing my lawn?
- Does Robomow cut the lawn's edge?
- Can I remotely control my Robomow?
- How Do You Protect The Robomow From Theft for RC models?
- How Do You Protect The Robomow From Theft for RS models?
- How Do You Protect The Robomow From Theft for RX models?
Installation
Safety
Lawn Suitability
- RK / RT - Can I use Robomow in small gardens?
- My lawn has additional zones. How will Robomow treat them?
- Can Robomow handle the narrow passages in my garden?
- Can a base station be installed off the lawn?
- What types of lawns can Robomow mow?
- What if I have slopes in my lawn? Can Robomow handle them?
Product Selection
Product Features
Specifications
Accessories
Installation
General
- When and how to splice the perimeter wire?
- RK / RT - How to determine my lawn size?
- How do I install Robomow?
- When do I need to use the “Adaptor for Perimeter Wire (SPP6117A)” to the perimeter wire in my lawn?
- I have a Separated Zone (lawn area) from my main area. How can I install the Perimeter wire so Robomow will mow it?
- What is the max length of the Perimeter Wire that I can install in the garden? (One loop that is connected to the Base Station).
Base Station Location
Slopes
Distance
- How should I install the perimeter wire along a wall or high obstacle for model RX ?
- How should I install the perimeter wire along a wall or high obstacle for models RC & RS ?
- How should I install the perimeter wire along a flat edge, a flower bed, small cliff (not more than 1cm), or a small stair (up to 5cm) on model RX ?
- How should I install the perimeter wire along a flat edge, a flower bed, small cliff (not more than 1cm), or a small stair (up to 5cm) on modesl RC/MC & RS/MS ?
- How should I install the perimeter wire near a swimming pool/watercourse?
- Can Robomow drive over a flat path?
Obstacles
- What is the minimum distance between island installations and the perimeterwire for model RX?
- What is the minimum distance between island installations and the perimeterwire for models RC/MC & RS/MS?
- What is the minimum distance between two adjacent island installations? RC models
- What is the minimum distance between two adjacent island installations? RS models
- How should I properly install the perimeter wire (island) around an object?
- How many Islands can be installed in the lawn?
Voice Command
Operation
Operation
- How do I change the Basic settings in Robomow? For RX models
- How does Robomow know when to mow?
- How does Robomow handle very high grass?
- How Do You Protect The Robomow From Theft?
- What is Robomow's runtime for a single charge?
- What is Robomow's average charging time?
Power Box/Base Station Head Scenarios
- Can the RS robotic mower load without the base station, by using the loading pins only?
- How can I deactivate / activate the sound in the P. Box?
- What does it mean when all the lights on the Power Box are blinking and the box is beeping?
- What does it mean when a red light is lit constantly (near the ON/OFF button) on the Base Station Head Scenario ?
- How can I pause the auto program through the Power Box (till year 2017)?
- What is the meaning of all the indicators in the P. Box membrane?
Maintenance
General Maintenance
- Lightning storm
- Can i sharpen the Blades?
- Winter service
- Maintenance of the Base Station
- Winter storage
- General Instructions
Mobile Application FAQ
General
Compatibility
- Does the Robomow App 3.0 work with every Robomow model?
- Which mobile devices are supported by the iOS version of the Robomow App?
- Which Robomow models are compatible with the Robomow App 2.0?
- Which operating systems does the Robomow App 2.0 support?
- Which mobile devices are supported by the Android version of the Robomow App?
Downloading and Installation
Registration
- The previous owner is still registered as an owner of my robot.
- I have two mobile devices and I want to operate Robomow from both of them. How can I do this?
- How do I register the Robomow App?
- When I try to register, I get a "Registration Failed" message. What does this mean?
- Do I need to enter my mower's serial number manually during the registration process?
Connection with a mower
- Why does the App 2.0 require the PIN code for theft protection?
- How does the Robomow App connect with my mower?
- How many mobile devices can be connected to one mower simultaneously?
- What is the connection range of the Robomow App 2.0?
- I'm not able to connect to my mower with the Robomow App. What should I do?
- The range of the Robomow App in Remote Control mode seems to be much shorter than in other modes. Why?
Robomow App Operation
- How do I change "Mower Options" settings in my mower via the Robomow App?
- How do I disable/pause automatic operation of the mower?
- How do I know if there is communication between the Robomow app and my mower?
- How do I change the "Lawn Options" settings in my mower via the Robomow App?
- What settings are available in the Robomow App, but not available in the mower, and vice versa?
- How do I know the next automatic departure time of the mower?
Remote Control Function
App Settings
GSM Module
- RK / RT - How to turn on/off GSM notifications?
- RK / RT - How to test the robot GSM connectivity?
- What are the benefits of the GSM/RoboConnect(+) module?
- How fast will Push Notification will be Received after my mower stops?
- How can I ensure the push notifications are working properly?
- My GSM Module has been replaced. What do I need to do to make the new GSM Module work the same as the previous one?
Known issues
Manuals & Videos
RK models
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emptyTroubleshooting
RK model
- RK - How far is the connection range from my smartphone to the RK robot?
- RK - How to prepare for a RK installation?
- RK - What if I do not receive Notifications on my mobile device?
- RK - How to enable a child lock on the RK?
- RK - How to Adjust the Cutting Height on the RK?
- RK - How to activate/deactivate the Theft Alarm on the RK?
RT model
- RT - What if I do not receive Notifications on my mobile device?
- RT - How to enable a child lock on the RT?
- RT - How to add a Starting Point?
- RT - How to Adjust the Cutting Height on the RT?
- RT - How to activate/deactivate the Theft Alarm on the RT?
- RT - How to set up RT automatic operation?
Robomow Messages
- Error message for RS models
- System failure error table
- The robot stops after a few minutes in the Separated Zone with U017
- Error message for RC models 2018 and older
- RX Basic Troubleshooting
- RC, TC, MC: User messages table
RL / RM models
General
- ★ The robot does not auto-depart from its base station.
- The robot continues to mow, even though there is heavy rain.
- What to do when GSM or GPS stopped working?
- I no longer know my theft protection PIN code. What can I do?
- What to do if the App 2.0 does not connect to the robot?
- Why does the charging station LED on my RC/RS-2018 Robot flashing green even though the robot stands in the station and not charging?