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Mobile Application FAQ
General
Compatibility
Downloading and Installation
- How do I reinstall the Robomow App?
- I'm getting a new Mobile Device. How do I move the Robomow App and the mower settings to my new device?
- When I start the Robomow App for the first time, it seems to be stuck with a white screen for a long time. How can I resolve this?
- I cannot find the Robomow App in the App Store search results on my iPhone/iPad. What should I do?
Registration
- I have two mobile devices and I want to operate Robomow from both of them. How can I do this?
- How do I register the Robomow App?
- I forgot my password. How can I reset it?
- When I try to register, I get a "Registration Failed" message. What does this mean?
- Do I need to enter my mower's serial number manually during the registration process?
Connection with a mower
- How do I reconnect to Robomow after being disconnected?
- How does the Robomow App connect with my mower?
- How many mobile devices can be connected to one mower simultaneously?
- What is the connection range of the Robomow App?
- I'm not able to connect to my mower with the Robomow App. What should I do?
- The range of the Robomow App in Remote Control mode seems to be much shorter than in other modes. Why?
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Robomow App Operation
- How do I change "Mower Options" settings in my mower via the Robomow App?
- How do I disable/pause automatic operation of the mower?
- How do I know if there is communication between the Robomow app and my mower?
- How do I change the "Lawn Options" settings in my mower via the Robomow App?
- What settings are available in the Robomow App, but not available in the mower, and vice versa?
- How do I know the next automatic departure time of the mower?
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Remote Control Function
App Settings
GSM Module
- What are the benefits of the GSM module?
- How fast will Push Notification will be Received after my mower stops?
- How can I ensure the push notifications are working properly?
- My GSM Module has been replaced. What do I need to do to make the new GSM Module work the same as the previous one?
- What costs are related with the GSM module?
- Do I need to keep Robomow App open in order to receive push notifications? Do I need to be in range and connected to the mower with the app in order to receive push notifications?
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Remote Access
- Who can connect remotely to my mower?
- Is it possible to speak with the service operator on the same phone that is running a remote connection with my mower?
- If remote access to my mower is established via my mobile device, can it harm my personal data?
- Can I abort a remote connection to my mower at any moment?
- How do I establish a Remote Access session with the Robomow app?