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Robomow do not finish to cut my lawn (Main & Sub Zones). What should I do?
Q1 - Is it a new installation or have changes been made to the lawn/installation cable lately?
If Yes – Proceed to Q2.
If No – Proceed to Q3.
Q2 -Are you sure the installation was done according to the rules, and that the lawn area settings (in the robot) are the actual values?
If Yes – Proceed to Q3.
If No – Recheck the installation and the robot’s settings. If an incorrect installation or setting was found, correct it and let the robot complete a full mowing cycle (2-3 days) to understand if the coverage problem was resolved or still exists.
Q3 -Are there obstacles on the lawn or on the edge that block the robot from completing mowing there?
If Yes – Remove the obstacle(s) that blocked the robot and let the robot complete a full mowing cycle (2-3 days) to understand if the coverage problem was resolved or still exists.
If No – Proceed to Q4.
Q4 -Place the robot at the Base Station and send it to mow, starting with Edge mode. If the lawn contains a Sub Zone(s), send the robot to mow in one of the Sub Zone(s).
- Did the robot complete a full route and return to the Base Station before starting to mow inside the lawn?
If Yes – Proceed to Q5.
If No – Check if there is an obstacle/island near the Base Station, which will prevent the robot from finding its way back to the Base Station safely. It should be removed or reduce the Max Near Wire Follow to a value that will not prevent the robot from finding its way back to the Base Station.
If the robot still doesn’t recognize the Base Station and didn't acquire the wire just ahead of the Base Station, follow step 14 in this article.
Q5 -Place the robot in front of the uncut area and send the robot to mow and omit the Edge to let the robot immediately start mowing in Scan mode.
- Does the robot drive and mow in that area without problems?
If Yes – Proceed to Q6
If No – Take some pictures or sketch out a drawing of the lawn, including how the wire is set in the lawn and send them to an Authorized Service Station for further analysis.
Q6 - Go to Inactive time settings on the robot itself (not from the Robomow App) and check that there is minimum 10 hours to charge every night and at least one full day set to OFF. This is to allow the battery fully charged and balanced.
If the problem persists call to an authorized Service Station for further analysis.